Consumer Complaints that Get Results –Practical Tips

A friendly warning:

If you are someone who never gets upset, not even when some company takes out of your account almost $100.00 without your consent or knowledge, if your attitude stays positive no matter the degree of injustice done to you, please STOP reading this post because it will not help you or entertain you.

This post contains very practical  and to the point information  for people who wish to fight back an injustice and don’t know how to go about it. The purpose of this writing is to save others time and hopefully help them get back money taken from their accounts without their knowledge or consent.

I will not repeat the story explained in the two previous posts, but start from where I left off on Saturday, August 10, 2013, when I discovered that $92.61 had been taken out of my checking account and I did not given approval for any amount to be taken out and wasn’t familiar with the company which withdrew the money.

General Rule # 1:

If you notice on your bank account any activity of which you are not aware, the FIRST action to take is  to call the company which withdrew the money from your account. Generally, their phone number is on your bank account, next to the amount which was taken out and the name of the company. If customer service number 1 is not willing or capable to resolve the problem, ask for a manager. Assuming a manager is available, write down their name and take notes while you speak to them. It is vital to know the date you contacted the party you believe at fault and know the name of the people you spoke with and what they said, or didn’t. Document, document, document.

General Rule #2:

Call your BANK and report what happened. Generally it will take three days from the date the company in question took money out of your account, for your bank to be able to begin the dispute process. Generally, there is a phone number on the back of your card (debit or credit). If you call the general number, after several prompts you will speak with the DISPUTES Department. The person in charge will ask you DATES (when happened, what) and the NAME(S) of people you spoke with and if you attempted to resolve the issue directly with the company you are reporting at fault. For these reasons, General Rule number 1 is so important. If your claim is reasonable and you have a good bank, which I am lucky to have (Bank of America), they will credit to your account the amount disputed, while they investigate. What this means, is, that if the bank’s final findings are that your claim didn’t have a foundation, they will inform you of the reasons, and withdraw the amount initially credited back to your account.

If you have a sense of right and wrong and justice, which I do, you could take additional steps and perhaps by your actions help other people, who otherwise might be fooled.

You may write or call the local Better Business Bureau    ( but I found that the most efficient way is to simply go on the web site of the Federal Trade Commission (FTC), which protects consumers, and write a complaint on line. You could accomplish it by going to: and follow the very clear instructions of the site.

I believe in the power of journalism and that if more people would take a small amount of time out of their busy lives, there would be less schemes and crimes. If we would only try to do a little for others and not expecting something for us. If only our egos would be a little smaller and our hearts bigger…

With that in mind, I did several searches and found a very useful article on Consumer Health Digest (CGD), which I wished I read BEFORE starting the “FREE TRIAL” for Skin DM and RejuvaGlow Combo! The article, written by Expert Author Linda Daniels, provides to the point information which had I had the smarts to read before giving my debit card  for the “free trial,” for shipping only ($3.95)  none of this unfortunate and expensive experience would have happened!

Additional options.

Unless you wish to spend a fee of $25 to make a complaint, I do not recommend writing through Consumer Complaints Agency ( Again, had I been more “alert” when it came to the language used, “want revenge?”  question should have alerted me! Who wanted revenge? I sure didn’t! I wanted justice, I wanted others to not be fooled as I was, and of course I wanted my $92.61 back!  But the $25 fee was not stated at the beginning, so I filled in the form on the Consumer Complaints Agency site until the VERY last moment, when they asked HOW did I want to pay the $25.00 fee… then quickly I closed the window and hoped they didn’t “save” my information.

Today is Wednesday, August 14 and I am closing the chapter of this “free trial,” but before I closed it, I noticed on their web site not only that the BIG title (in bright purple) states: MY SKIN MD!!! (and continues down the page with DM!!! just a convenient typo) and further on, it states the “combo SkinDM/RejuvaGlow” is OUT OF STOCK, but don’t worry, NOW “MY SKIN MD EXCLUSEVLY RECOMMENDS” a NEW COMBO:


Would anyone like to bet they, too, belong to two different companies, so if  I were to be a fool again, and return BOTH to the same warehouse, just as with the SkinDM/RejuvaGlow, I’d be charged for not seeing in my Crystal Ball that I were supposed to return them to TWO different places! Rest assured I will NOT be fooled again:)

Buyer BE AWARE. Every day, the evil minds of super intelligent crooks come up with new, more complex schemes. Many times I wonder, why don’t these super-smart people use their amazing minds in the service of Good?

I don’t have an answer… do you?



For UPDATED information, please also read:

Buyer Beware! How to Protect Ourselves Against all SCAMS, which identifies PATTERNS scammers use ( published on this blog in April, 2017) and
Buyer Beware Part III The Alluracell-RejuvSkin EpicFlow… Connection,” published on this blog on February 1, 2016

The root of this story rests in my desire to try a new skin care product in hopes I’d look better for my daughter’s wedding! I cannot afford eye-lifts, tummy tucks or even laser resurfacing, so, since the advertisement for FREE TRIAL SKIN DM/REJUVA GLOW COBO promised INSTANT POSITIVE results, I went for it! What was it to loose? After all, the ad continued, it was a free trial, all I had to do was pay for the shipping and handling, using MY CARD.

$3.95!!! Wow, for a brand new, stunning ME!!! I was already concerned by beauty was going to “steal the show,” and I didn’t wish that! Oh, no!

The two free trial  products arrived at the same time, in two different UPS boxes. Amazon orders arrive in different boxes most of the time, when in fact, I only placed one order. I did not give it a second thought. I opened them and read the enclosed “instructions.”

Looking back, what I read should have alarmed me right away, but the desire to get rid of my wrinkles “instantly,” blinded me!

The instructions were that if I, for some insane reason, did not like this miraculous products, to call a telephone number (provided) and get an RMA number and write it exactly as instructed on the return BOX. All this should have been accomplished within 14 days from when the product was received! Or else… or else what??? NO actual price of the products or what would happen was mentioned anywhere, but my instinct told me it was NOT something good, but vanity won and I ignored the gut!

I took pictures of my saggy face, got depressed, and for one week religiously, I used the two products in silver containers.

Instant was not so instant and because I did not notice any difference, I called the customer service after one week.

First, the agent wanted to convince me to try until the end, the entire 14 days, but I was so afraid they will claim I returned the products too late, I insisted to verify the EXACT address where to ship them back and get it over with!

The agent tried one more time to persuade me to ‘KEEP THE WHOLE THING,” (meaning the free trial combo) for $22.00! but I refused that deal!

I read BACK to him the address in Seminole, Florida, where I was supposed to mail the HALF USED CONTAINERS!!! I told the firm’s customer service agent that I HAVE NEVER BEEN ASKED BY ANY COMPANY to mail back containers which have been opened and this was a basic rule in the beauty industry!   I even told him, come to think of it, the trial containers I received were NOT sealed!!! He assured me the containers I was about to mail back at MY EXPENSE were going to be “disposed of.” In other words, WHY was I asked to mail them back half used? Just so I am “punished” for not instantly becoming wrinkle free?

I mailed them back and thought this was the last I heard of this “no hassle FREE  trial.” which already  was not that free!! .”

Yesterday, yes, Saturday, August 9th, I checked my online bank account and right there, under my very wrinkled eyes was a CHARGE for $92.61!!!! made by a company ending in GLOW!!! There was a phone number, as well, and yes, you guessed, I immediately called.

At first there was total confusion, meaning I was confused, the people I was speaking with were not confused at all!!! I was explained, again and again, as if I were “intellectually disabled,” to use the latest professional  term in DCM V, that the TWO products, the “TRIAL COMBO,” was advertised together, the packaging was similar (silver), but in fact I was supposed to ship them back to TWO DIFFERENT COMPANIES!!!!

In vain I explained that any reasonable person would assume that two products advertised as combo, together and similar in packaging belonged together. It was useless to explain that JUST the fact that the products arrived at the same time, as a combo, but in two boxes, should have clued me in.

Have you ever spoken to “Judy,” the lady-robot on any computerized lines? Well, the human agent of the “combo trial,” made Judy sound human. I WANTED JUDY THE ROBOT!!! to have a human conversation with her!!!

Half an hour into begging the agent for a FULL refund,  he remained unmoved and  I asked for his manager. He was another human, James 615! James 615 repeated everything that the first agent told me, but he offered a new option:

“All Glow, would do, was give me half a  refund: $46.46. “Would I accept that?”

Wait a minute, James 615, accept what? To pay $46.46 and I didn’t even have EMPTY JARS to show for my money???? I HAD NOTHING!!!

I swallowed a Lisipronil pill, my high blood pressure medication, but my head kept spinning, so I took a deep breath and hang up on James 615!

Since that moment, because why would I want to spend my Saturday visiting with friends, shopping or watching a movie, all I did was research  Skin DM/RejuvaGlow combo and make calls to my Bank, trying to stop the payment of $92.61.

I could not stop the payment, but I was told on Wednesday I could make an official “dispute,” complaint and  my bank will help me with the situation.

Since my Saturday was ruined anyway, I started researching various combination of Skin DM, trials, articles on the trials and company, etc.

In my many searches I came across the web site of what was supposed to be:

SKIN DM but what a CONVENIENT TYPO: IN BIG PURPLE LETTERS, in the middle of the page it is written:


even the link uses the MD first and switches to DM towards the end.

Furthermore, a bright yellow sign states (on the same Skin DM site, which became MD):

MySkin MD Exclusively Recommends…

OH wait a minute!!! it says the COMBO Skin DM and Rejuva Glow are OUT OF STOCK!!!! but, rest assured they will take care of you.

The advertisement continues:

Selling Hot World Wide!!!! (in red letters) the company has a replacement for the out of stock combo:

TruVisage and PurEssance

Just as the first trial, this one is also a ” 100% risk free trial! Just pay for the shipping! To get the best results try BOTH products together.

Some impressive statistics follow on the site:

83% —saw Reduction in wrinkles!

90% –Noticed smoother skin!

82% –Reported increase in SLASTICITY!!!! Because most women look at themselves daily and say to themselves: “Wow!!! My slasticity  increased! Good for me, thank God I came about this miracle combo!”

Who participated in the studies, where were they done? how many participants? For how long?  I got an A in my  Graduate Research and Methodology class for a reason:)

It is all a mystery, but not for long. Come tomorrow, I will contact the  real M.D. Skin Care Company, I will file official complaints with the Federal Trade Commission (Consumer Protection Division) and visit

Just for starters.

Oh let’s not forget those half-empty jars and The Department of Health!

I have not ben a believer in evil until events such as this one started to happen here and there. Events one thinks could never happen to them, but I have sad news: THEY COULD, AND WOULD! YOUR WEAPON IS TO BE INFORMED!

UPDATE:  February 1, 2016-

Please read “Buyer Beware Part III: What is the  Rejuv— -Alluracell – EpicFlow-LLSDeluxeEye-Advance Vitamin C Connection? 

Since August 11, 2013, when this article was published,  as a series of three articles on “Skin DM/Rejuva Glow “FREE Trial,” which wasn’t so free after all,  the article has been read thousands of times and hundreds of people made comments which helped countless of people. To note that there were NO positive comments regarding these products or the way they were marketed. Recently, once again, we came across the same , but a different name… a different name, until I received my credit card statement… please continue to read Buyer Beware Part III, published on this blog ( on February 1, 2016. As always, your comments will help many.  This site continues to be free and dedicated to helping people and stating the truth! Thank you.



I thought I will be able to finish this post today, but the MORE I researched, the MORE I discovered just how many things are dubious about these so called “skin care companies, the “combo FREE TRIAL!!! (Wink, wink) they offer, and its  potential consequences for your bank account!

I will finish this post tomorrow, as I wish it to be as accurate and informative as possible and provide consumers with useful information and best sources to resolve any similar situations. Meanwhile, if you are about to sign up for a “free trial” from Skin DM/RejuvaGlow “combo,” THINK again!

In going on their web page an hour ago, I read an announcement:

“Skin DM and RejuvaGlow are OUT OF STOCK!!!  (Imagine that!!!!)

Now “THEY” (same experts) recommend a NEW combo:


My guess: 

People discovered the truth behind the Skin DM and RejuvaGlow  “free trial,” and the name needed to be changed.

Just an educated guess.

Please read tomorrow’s post for your own protection!

I will  provide links to how and where to make  complaints for maximum efficiency!

Few things  outrage me more than  injustice and taking advantage of people’s trust.  Tomorrow’s story is a combination of both and more!